Cancellation & Refund Policy

Every appointment at The TrimHub Salons blocks a dedicated chair, stylist and, for chemical or spa services, prepared products. When a guest cancels late or does not turn up, that time cannot be resold and other guests on the waitlist miss out. This policy keeps our calendar fair for you, our team and every other guest, and follows practices used by leading Indian and international salon brands.

By confirming a booking on trimhubsalons.com, over the phone, on WhatsApp or in salon, you agree to the terms below.

• More than 4 hours before your appointment: free cancellation or rescheduling, no charge.
• Between 2 and 4 hours before: one free reschedule within 7 days. A second change in the same window may attract a fee of 25% of the service value.
• Less than 2 hours before, or no-show: a late cancellation fee of up to 50% of the booked service value, or forfeiture of the advance paid, whichever is lower.
• Group bookings (3 or more guests), bridal, and premium services: please cancel or reschedule at least 48 hours in advance. Inside 48 hours, up to 50% of the service value may be retained; inside 24 hours, up to 100% may be retained.

You can cancel or reschedule through the confirmation link on your SMS/WhatsApp, by calling the salon directly, or by writing to hello@trimhubsalons.com.

For select services such as global colour, keratin and smoothening, bridal and party makeup, hair extensions and long spa treatments, we may request a non-refundable advance of 25% to 50% at the time of booking. This advance is:

• Fully adjustable against your final bill when you complete the service on the scheduled date.
• Refundable if you cancel at least 48 hours before the appointment.
• Non-refundable but transferable once within 30 days if you cancel between 24 and 48 hours before.
• Forfeited for cancellations inside 24 hours or no-shows.

If you do not arrive within 15 minutes of your appointment time and have not informed the salon, we may release the slot to the next guest. Guests with two or more no-shows or last-minute cancellations in a rolling 90 day period may be asked to prepay in full for future bookings, and in rare cases, we reserve the right to decline further bookings.

We hold your appointment for up to 15 minutes. If you arrive later, we will do our best to complete your service, but we may need to shorten it or adjust the treatment plan to protect the next guest's booking. The full service price will still apply where the reserved time has been used.

In rare situations such as stylist illness, power or water outages, unsafe conditions or events beyond our reasonable control, we may need to cancel or reschedule your appointment. We will inform you as soon as possible, offer the next available slot with a stylist of equivalent seniority, and fully refund any advance if you prefer not to reschedule. We are not liable for consequential losses such as travel, accommodation or event-related costs.

Where a refund is due under this policy, we process it to the original payment method within 7 to 10 working days. Bank or wallet processing timelines are outside our control.

Services that have already been availed are not refundable. If you are not satisfied with a service, please tell the salon manager before you leave, or write to us within 48 hours at hello@trimhubsalons.com. Wherever the concern is valid and within the scope of the original service, we will offer a complimentary touch-up with the same or a senior stylist at no additional cost.

• Prepaid packages and memberships are non-refundable once activated, and are valid for the duration printed on the invoice.
• Unused sessions may be transferred to an immediate family member, once, on written request.
• Gift cards are non-refundable, non-transferable for cash, and valid for 12 months from the date of issue unless stated otherwise.
• Promotional credits and complimentary services cannot be redeemed for cash and expire as per the campaign terms.

For chemical services (colour, highlights, smoothening, keratin, rebonding), we require a patch test at least 24 to 48 hours before the appointment for first-time guests or where the formula has changed. If a patch test reveals sensitivity, or if you feel unwell on the day, we will reschedule your appointment without any late cancellation charge. Please inform us as early as possible so the slot can be released.

• Tap the cancel or reschedule link on your booking confirmation SMS, WhatsApp or email.
• Call the salon directly, numbers are listed on each salon page at trimhubsalons.com.
• Write to hello@trimhubsalons.com with your booking ID, name and preferred new slot.

A cancellation is only effective once you receive a confirmation from us. Please do not assume that an unanswered call or unread message is a valid cancellation.

Some TrimHub locations are operated by franchise partners under our brand standards. This policy is the minimum baseline across the network. Individual salons may offer more generous terms, but cannot be stricter than this policy without displaying the variation clearly at the reception and on the booking confirmation.

Guest Care Team, The TrimHub Salons

Email: hello@trimhubsalons.com

Phone: +91 72070 59090

Operated by Lisa & Lars Salons Pvt. Ltd., Hyderabad, Telangana, India.